All Systems Operational

About This Site

We continuously monitor the status of Monzo and all related services. If there are any interruptions in service, a note will be posted here.

πŸ“± Monzo App   Operational
πŸ’³ Card Payments   Operational
πŸ’° Topups   ? Operational
πŸ’Έ Send Money   ? Operational
πŸ”— Public API   ? Operational
πŸ’ Live Chat   ? Operational
πŸ“¨ SMS Outbound   ? Operational
πŸ“¨ SMS Outbound Delivery   ? Operational
πŸ“¬ Email Delivery   ? Operational
Intercom Intercom APIs   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Monzo Core Platform Uptime
Fetching
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Resolved - This incident has been resolved.
Nov 17, 14:42 UTC
Identified - Thanks for getting in touch. We’re really sorry the waiting time for a reply is higher than normal at the moment, so it might take us a while to get back to you 😒 This is because we’re upgrading as many people as possible to a current account.

If you have questions about upgrading or what happens when you’ve upgraded, take a look at the answers in our Help section which should answer your questions. Of course, if you have an urgent query, feel free to chat to us.

Thank you ❀️
Nov 17, 14:25 UTC
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Resolved - Thanks so much for bearing with us during the planned maintenance. Card payments began working as normal at 02:00 GMT and after confirming this, we enabled both Monzo-to-Monzo payments and top-ups shortly afterwards. πŸŽ‰
Nov 12, 02:13 UTC
Investigating - There will be planned downtime on Sunday 12 November from 00:00-02:00 GMT, as our card processor will be performing scheduled maintenance to help make their systems more reliable πŸ›  During this time, card payments, Monzo-to-Monzo payments and top-ups will not work ❌ You will still be able to view your app and contact customer service.

Please carry another card with you over the weekend πŸ’³

We're so sorry if this causes you any issues. We're working hard with our partner to provide a service you can rely on, and this is an important step towards achieving that.

Please note Monzo current accounts will be unaffected.
Nov 10, 15:50 UTC
Nov 11, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.