Identified - Chat support for customers who haven’t upgraded their accounts yet is limited outside the hours of 9am - 6pm.

To upgrade in less than 5 minutes, tap the banner at the bottom of your feed.

Of course, if your message is urgent, please let us know and we’ll aim to reply as soon as possible ❤️
Dec 13, 18:12 UTC

About This Site

We continuously monitor the status of Monzo and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App   Operational
💳 Card Payments   Operational
💰 Topups   ? Operational
💸 Send Money   ? Operational
🔗 Public API   ? Operational
💁 Live Chat   ? Degraded Performance
📨 SMS Outbound   ? Operational
📨 SMS Outbound Delivery   ? Operational
📬 Email Delivery   ? Under Maintenance
Intercom Intercom APIs   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Monzo Core Platform Uptime
Fetching
Past Incidents
Dec 18, 2017

No incidents reported today.

Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 12, 2017
Resolved - This incident has been resolved.
Dec 12, 18:44 UTC
Identified - Chat support for customers who haven't upgraded their accounts yet is limited outside of 9am - 6pm.

To upgrade in less than 5 minutes, tap the banner at the bottom of your feed.

Of course, if your message is urgent, please let us know and we'll aim to reply as soon as possible. ❤️
Dec 12, 18:33 UTC
Dec 11, 2017

No incidents reported.

Dec 10, 2017
Resolved - This incident has been resolved.
Dec 10, 14:43 UTC
Identified - Identified - As we are upgrading all our customers to a current account, we’re taking longer to answer questions through chat than normal. We’re really sorry
😢

You may find the answer to your question faster by looking in our Help section. Of course though, we’re here to help if you do need to speak to us!

Thank you ❤️
Dec 10, 14:41 UTC
Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - This incident has been resolved.
Dec 7, 05:13 UTC
Identified - As we are upgrading all our customers to a current account, we’re taking longer to answer questions through chat than normal. We’re really sorry
😢

You may find the answer to your question faster by looking in our Help section. Of course though, we’re here to help if you do need to speak to us!

Thank you ❤️
Dec 6, 23:33 UTC
Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.