UPDATE: We've received confirmation that the earlier issues have been resolved and your card and account should be fully functional again now.
As ever, we would like to say a huge thank you to everyone for being so understanding and patient, and showing so much support during a time where you have every right to be upset ❤️ It means the world to the team here and is the reason many of us come in to work every day!
These hiccups can happen, particularly in a new and growing business being supported by new and growing partners. However, we do not believe the level of interruption to core parts of the service that we've experienced recently are acceptable, and that is why we will be moving our card processing in-house for the current account. You can read more about this decision in our blog post published during the outage back in March: https://monzo.com/blog/2017/03/05/outage/
We're currently working through the backlog of queries that came through this morning, making sure everything is working as expected. Please be patient if it takes us a little longer than normal to respond. Rest assured the whole company is working to get us back on track with the service you expect as soon as possible.
If you notice any issues over the next day please contact us immediately and we will investigate and escalate with our processor if necessary. As always, we'd recommend you carry a spare card with you.
Thank you again - it's a pleasure creating a product for such patient and empathetic people.